Customer Flexibility
Refund Policy
Last Updated: 30 September 2026
At Laxmi Toyota, our transparent booking process is designed to give you complete confidence. This Refund Policy clearly explains our procedures regarding booking payments, verification, cancellation, and refund processing.
1. Booking Payment & Verification
When reserving a Toyota vehicle online, customers submit a designated booking deposit:
- Purpose of Deposit: The booking deposit reserves your priority position in the dealership allocation queue for your selected model and variant.
- Payment Gateway Verification: Deposits are processed through our authorized payment gateway infrastructure (such as ICICI Bank Payment Gateway). All transactions undergo server-side verification to ensure legitimate authorization before an official booking confirmation is recorded.
2. Cancellation Eligibility
We provide customer-friendly cancellation terms prior to delivery commitment:
- Pre-Invoicing Cancellation: You may request cancellation of your vehicle booking at any time before the final vehicle registration invoice is generated by Laxmi Toyota.
- Refund Eligibility:Refunds, where applicable, are subject to the applicable booking terms and verification of the transaction. Once a vehicle registration invoice is issued with the transport authority (RTO) in the customer's name, the booking moves beyond cancellation stage.
3. How to Request Cancellation
To initiate a cancellation, please submit your request using either of the following channels:
- Online Dashboard: Log in to your customer dashboard on our website, navigate to your active bookings, and select the cancellation option.
- Email Request: Send an email from your registered email address to support@laxmitoyota.co.in with your Booking Reference ID, registered mobile number, and vehicle model details.
4. Refund Processing & Timelines
Once a cancellation request is authenticated and verified by our dealership accounts team:
- Original Payment Method: Approved refunds are credited directly back to the original source of payment (credit card, debit card, UPI handle, or net banking account used during checkout).
- Processing Timeline: Refunds are typically processed within 5 to 7 working days following verification, subject to banking clearing cycles and payment gateway processing.
- Confirmation & Support: An electronic refund acknowledgement will be communicated to your registered email and mobile number once initiated.
Refund & Accounts Assistance
For status enquiries regarding cancellations or refunds, please reach out to our team:
Phone: 91241-03113
Email: support@laxmitoyota.co.in
Laxmi Toyota — Lanjipalli: NH-16, Lanjipalli, Near Oxford Public School, Berhampur, Odisha 760008
Principal Place of Business: Dharma Nagar, Berhampur, Near Girija Restaurant, Ganjam, Berhampur, Odisha 760002