Privacy Policy

1. Information We Collect

When you use our services, we may collect the following categories of information:

• Personal Identification: Full name, mobile phone number, and email address.
• Booking & Vehicle Preferences: Selected Toyota model, variant, color preference, branch selection, and delivery location requirements.
• Contact & Query Submissions: Information provided through our contact and query forms, including your full name, contact number, email address, query category (such as Sales, Service, or Others), detailed message description, and timestamp.
• Authentication & Profile Data: Mobile numbers verified via one-time SMS verification (OTP) and account access identifiers.
• Transaction Identifiers: Merchant order numbers, transaction tokens, and verification status codes provided by our payment gateway.

2. Payment Data Privacy & Security

We prioritize the strict security of your financial data:

• No Storage of Sensitive Card Credentials: Laxmi Toyota does not collect, process, or store full credit/debit card numbers, CVV/CVC codes, card expiry dates, PINs, UPI MPINs, or net banking passwords on our servers.
• External Payment Gateway Processing: All online payments are handled directly by authorized payment gateway infrastructure (such as the ICICI Bank Payment Gateway). Payment transactions take place in a secure, encrypted environment managed by the payment gateway and your issuing bank.
• Retained Transaction Records: We only receive and retain non-sensitive reference identifiers (e.g., transaction reference numbers, payment verification statuses, and amounts paid) necessary to validate your booking and maintain accounting records.

3. How We Use Your Information

We process your personal information strictly for legitimate dealership and customer service operations, including:

• Recording and reserving vehicle allocation queues in accordance with customer payment timestamps.
• Validating booking deposit transactions and issuing official dealership confirmations.
• Responding to customer enquiries, test drive requests, and service appointment bookings.
• Facilitating relationship management and post-booking documentation through our authorized sales and service consultants.
• Meeting regulatory, statutory, and audit compliance requirements.

4. Sharing & Disclosure of Information

We treat your personal details with the utmost confidentiality. We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. Data is only shared with:

• Authorized Infrastructure Providers: Service partners necessary to execute core digital features, such as SMS delivery services for login verification and authorized banking/payment gateways for transaction processing.
• Toyota Kirloskar Motor: Manufacturer systems where necessary for vehicle allocation, warranty registration, and official vehicle delivery tracking.
• Legal & Regulatory Authorities: When required by applicable Indian laws, judicial orders, or governmental directives.

5. Data Retention & Safeguards

We implement industry-standard administrative, physical, and technological security controls to safeguard your data against unauthorized access, alteration, disclosure, or destruction. We retain your booking and inquiry information only as long as necessary to fulfill dealership service obligations and legal compliance.